After a SPARKLE VIP member shops through SPARKLE COLLECTION, the amount of the order can be converted into VIP Points by exchanging 1 HKD for 1 VIP point. From time to time, SPARKLE launches various types of brand-limited gifts or special itinerary experiences for VIPs to redeem.
SPARKLE COLLECTION has launched the Value-Added Points plan so that customers can redeem their desired gifts even if they don't have enough VIP Points!
Terms & conditions:
- No cancellation or refund is allowed for SPARKLE VIP Points after purchasing. Purchased VIP Points are 1 year expiration, and will be automatically voided after the expiration date.
- After payment is made on the VIP Points product page, guests will receive a invoice number. Please claim it via contacting Whatsapp 61360827. The time for entering the points is within one week of completing the experience, which can be confirmed in your records.
- VIP Points can only be used by the member account and cannot be transferred or combined.
- You can go to VIP APP and your homepage to view your points and redemption records.
1. ABOUT SPARKLE COLLECTION Merchandise
A. SPECIAL NOTES
As each garment is made purposefully by hand, difference in measurements of bust, waist and hip may range from 1-3 cm.
As the fabric of each garment is individually printed per order, there may be a slight distinction in the color and pattern placement. It is not an imperfection; on the contrary, it is a unique signature to your garment on hand.
All SPARKLE flower buttons are delicately handcrafted by Intangible Cultural Heritage Inheritor Master Po and proudly bear the MADE IN HONG KONG MARK LICENSE certified by The Hong Kong Certification Centre Limited. SPARKLE flower buttons are available for purchase with our cheongsams.
If the gem or crystal element falls off, wears, breaks, or is lost due to human factors, SPARKLE COLLECTION provides repair and replacement services at cost within 6 months from date of purchase, and the related costs will be quoted separately.
All pictures shown on our website are for illustration purposes only. They do not necessarily reflect on the merchandise you purchased.
B. PRODUCTION LEAD TIME
Standard size Made-To-Order cheongsams will be completed in 90 working days^ from date of purchase.
Tailor-made bespoke cheongsams will be completed in 120 working days^ from date of measurement.
All SPARKLE flower buttons will be completed in 45 working days after measurement confirmation.
^Not including Saturdays, Sundays, HK public holidays and Greater China national holidays.
C. ALTERATIONS
For standard size Made-To-Order garments, SPARKLE offers alteration service at $3000 per alteration (eg. collar width and waist girth count as two alterations) where alteration is possible.
SPARKLE offers bespoke tailoring service for an additional $8000. Additional alterations thereafter are available at $3000 per alteration (eg. collar width and waist girth count as two alterations) where alteration is possible.
For silk cheongsams and Tang jackets, upgrade to leather Mandarin collar is available at $1500 upon customer’s request.
Shipping
SPARKLE COLLECTION provides worldwide delivery.
- a) For Hong Kong orders, you may select shipment pickup or door-to-door delivery.
Free-shipping delivery
SPARKLE COLLECTION provides free shipping within Hong Kong region on orders above HK$2,000 per order (after discounts and vouchers have been applied).
- b) For overseas orders, courier delivery is available.
Your ordered item will be dispatched within 3-5 working days upon product completion. Orders ship to regions out of Hong Kong, except China region, will be shipped by courier services. Shipping charges and delivery lead time vary to different shipping zone defined by courier companies. You are welcome to contact us for quotation before purchase. If delivery is delayed due to any force majeure reasons or events beyond our reasonable control, SPARKLE COLLECTION shall not be held responsible for the delay.