SPARKLE COLLECTION selects precious and sparkling Austrian crystal elements, and uses a special hotfix technology together with special bonding materials to affix the stones. The stones and crystals are meticulously hand set by our experienced jewel setters; as individual stones and crystals may inevitably vary in size, the final effect of each product may be slightly different. Product images are for illustrative purposes only and may differ from the actual product.
All SPARKLE products are non-returnable and non-refundable. Exchange is valid only if merchandise is flawed by manufacture, in brand new unused condition and product tags have not been removed, together with an original sales receipt within 14 days from the date of purchase. Please note that said item can be exchanged once only. Sparkle Collection reserves the right of final decision regarding all exchanges.
Merchandise that has been altered, sale items and markdown items are strictly non-exchangeable. Please check the condition of the merchandise upon purchase as all sales are deemed final.
Product Care and Maintenance
To preserve their beauty, you are advised to treat the ordered items with great care and handle them with delicacy. By acknowledging a few precautions for use and maintenance, you will be able to keep your item in great condition for a long period of time.
a) SPARKLE Crystals
>clean your SPARKLE crystals with warm water and a soft brush before drying it with a soft cloth.
>avoid wearing in the following situations:
*When washing your hands; in order to avoid soap deposits slipping into small crevices and tarnishing your piece of jewelry.
*When doing activities requiring the use of corrosive products (such as gardening, cleaning, dish-washing, etc.); in order to avoid damaging the stones that adorn your piece of jewelry.
*When practicing sports; in order to avoid impacts and scratches, it is best to remove any garment or accessory that has crystals on them.
>Avoid exposing crystals to strong heat as temperature changes can irreversibly damage the crystals.
>Avoid crystals contacting with chemical compounds, such as ingredients contained in cosmetics, perfumes, or aerosol sprays, etc.
>All silk and leather merchandise must be PROFESSIONALLY DRY CLEANED ONLY. Please follow directions on the care label of your garment.
>All denim merchandise must be hand-washed or machine-washed only. DO NOT DRY CLEAN. Please follow directions on the care label of your garment.
Warranty and Repair
Unless otherwise stated, warranty is only available for kitchen appliances products but not including crystal components and Hong Kong warranty terms & conditions apply to all orders purchased through SPARKLE COLLECTION official website (i.e. www.SparkleCollection.co). The warranty is only effective when online registration is completed on GERMAN POOL official website within 10 days after purchase. Please refer to product instructions for details.
>GERMAN POOL provides free checking and repairing service during warranty period. Please note that customer bears all delivery charges.
>GERMAN POOL only provides free checking service after warranty period.
SPARKLE COLLECTION by german pool offers no warranty or repairing service to any crystals and its components including loosenings.